Refund Policy

1. General rule

Because delivery starts shortly after checkout, completed or partially delivered orders are generally non-refundable. Where a problem is our fault, we prefer to refill or complete the order; if that is not possible, we may credit your Boostoza wallet or refund to the original payment method at our discretion.

2. When we refund or credit

• Order never started and cannot be fulfilled for technical reasons on our side.
• Clear under-delivery relative to the purchased quantity, after a reasonable delivery window, and we cannot refill.
• Duplicate charge for the same top-up or the same order caused by a system error.
• Payment captured but wallet not credited after a successful top-up (we will credit the wallet first; card refund only if crediting fails).

3. When refunds are not available

• You entered a wrong, private, deleted, or inaccessible link/handle.
• You changed, deleted, or restricted the content/profile after ordering.
• The platform removed engagement, limited the account, or changed visibility (algorithm, moderation, or policy actions).
• You expected organic growth, revenue, or ranking results beyond the metric you purchased.
• Buyer’s remorse after delivery has begun or completed.
• Partial natural drop after a successful delivery outside any stated refill window.

4. Refills

Some packages include a refill window (shown on the product or order details). If eligible counts drop within that window and the link remains public and unchanged, contact support with your order ID. Refills restore covered drops; they are not a cash refund.

Packages without a refill promise are delivered once; later drops are not automatically restored.

5. Wallet top-ups

Unused wallet balance can be spent on future Boostoza orders. Cash withdrawal of unused balance is generally not offered. If a top-up payment fails, is canceled, or is declined, you are not charged and no credit is added.

Erroneous double top-ups will be corrected by reversing the duplicate credit or refunding the duplicate charge.

6. How to request help

Email support@boostoza.com with: account email, order or payment ID, service ordered, link used, and a short description of the issue. We typically respond within 24–48 hours. We may ask for screenshots of the dashboard or public page to verify delivery.

7. Chargebacks

Please contact us before opening a chargeback so we can resolve the issue. Unwarranted chargebacks may lead to account suspension and recovery of fees where permitted by law.

8. Policy updates

We may update this Refund Policy as our catalog and fulfillment partners change. The latest version is always published on this page.